Responsible Gaming
at cricknex

Our Commitment to Responsible Gaming

cricknex was built for players across Bangladesh who love cricket betting, live casino games, and online slots. We believe that gaming should always be an enjoyable, recreational activity — one that sits comfortably within the broader context of your everyday life. When gaming stops being fun and starts causing financial strain, emotional distress, or conflict with personal relationships, it has moved into territory that demands attention and action.

Our responsible gaming framework is not a legal formality — it is a genuine operational commitment embedded in how we design the cricknex platform. Every feature we offer, from deposit limits to self-exclusion tools, has been built to give players real, meaningful control over their gaming behaviour. We continuously review our player protection measures to ensure they meet the highest standards available in the online gaming industry.

cricknex operates an 18+ only platform. We do not permit players under the age of 18 to register or play, and we invest in age verification processes to uphold this standard. We also proactively monitor account behaviour for signs of problem gambling and may reach out directly to players whose activity triggers concern — not to intrude, but to ensure that help is available when it is needed.

We understand that for many players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, cricket betting and casino entertainment are a fun part of life — particularly during BPL season, T20 World Cup matches, and IPL tournaments. Our goal is to keep that experience positive, sustainable, and in your hands.

Age Restriction & Verification

cricknex enforces a strict minimum age of 18 years for all players. This applies to account registration, accessing real-money games, placing bets, and requesting withdrawals. There are absolutely no exceptions to this rule regardless of the amount wagered or the type of game played.

How We Verify Age

All new registrations are subject to age and identity verification as part of our Know Your Customer (KYC) process. Players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — before their account is approved for real-money activity. Our verification team reviews submitted documents promptly, and accounts remain in a restricted state until verification is successfully completed.

Underage Play Prevention

If cricknex has reason to believe that a registered account is being used by, or on behalf of, a person under the age of 18, we will suspend that account immediately pending investigation. Any funds deposited by an underage user will be returned to the originating payment method and the account will be permanently closed. Attempting to circumvent age verification by submitting falsified documents is a serious breach of our Terms & Conditions and may be reported to relevant authorities.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. cricknex encourages all players to periodically reflect honestly on their gaming habits. The following questions may help you assess whether gambling is remaining a healthy recreational activity or starting to cause harm.

If you answered yes to two or more of the questions above, it may be worth taking a break or speaking to a professional. cricknex's responsible gaming support team is available 24/7 via live chat and can help you activate any of the player protection tools described in the sections below — without judgment. Seeking help early is always the right decision.

Deposit & Spending Limits

One of the most practical and effective tools cricknex offers for maintaining control is the ability to set your own deposit and spending limits. These limits create a firm financial boundary that prevents impulsive over-spending during a session, a losing streak, or a high-excitement match day — such as a BPL final or an IPL knockout game.

Limit Type	Available Periods	Takes Effect	Increase Waiting Period
Deposit Limit	Daily / Weekly / Monthly	Immediately upon setting	7 days cooling-off period
Loss Limit	Daily / Weekly / Monthly	Immediately upon setting	7 days cooling-off period
Wager Limit	Daily / Weekly / Monthly	Immediately upon setting	7 days cooling-off period
Session Time Limit	Per session (15 min to 8 hours)	Immediately upon setting	24 hours cooling-off period

How Limit Reductions Work

Reducing any limit — for example, lowering your weekly deposit cap from ৳10,000 to ৳5,000 — takes effect immediately. You will not be able to exceed the new lower limit even if you had unused allowance under the previous one. This asymmetric design is intentional: reducing limits is instant, but increasing them requires a mandatory waiting period to prevent impulsive reversal decisions made in the heat of a gaming session.

Setting Your Limits

Limits can be set or adjusted directly within your cricknex account settings under the Responsible Gaming section. Alternatively, contact our support team via live chat at any time and an agent will apply the requested limit to your account immediately. You do not need to provide a reason for setting or reducing a limit.

Time-Out & Cool-Off Features

A time-out is a short-term break from your cricknex account. It is designed for players who feel they need to step away from the platform for a defined period without committing to a longer self-exclusion. Time-outs are ideal if you notice you have been playing more than usual, have had a significant losing session, or simply want to pause and reassess.

• Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. Choose the period that feels right for your situation.
• Immediate activation: Your time-out begins the moment you request it. Your account is locked to login and betting instantly — there is no delay or confirmation window.
• Non-reversible: Once a time-out is active, it cannot be lifted early under any circumstances. This protects you from making impulsive decisions to return before the break has had its intended effect.
• Marketing paused: All promotional emails, SMS offers, and bonus notifications are suspended for the duration of your time-out. You will not receive BPL match-day offers or deposit bonus reminders during this period.
• Account security preserved: Your account balance, transaction history, and personal data remain intact. When your time-out ends, you can log in and resume play — or choose to extend the break or escalate to full self-exclusion.
• Available via live chat: If you cannot access your account settings, our 24/7 support team can activate a time-out on your behalf within minutes of your request.

Self-Exclusion Tools

Self-exclusion is a formal, longer-term commitment to stop gambling on the cricknex platform. It is the right choice for players who feel that a short time-out is not sufficient — whether because their gambling has become financially harmful, emotionally distressing, or has negatively affected their family relationships. Self-exclusion is a courageous and positive step, and cricknex fully supports every player who chooses to take it.

Available Self-Exclusion Periods

• 6 months: A substantial break for players who want meaningful distance from gambling while retaining the option to return after professional assessment.
• 1 year: A full calendar year away from the platform, giving players time to rebuild financial habits and address any underlying concerns with professional support.
• 3 years: An extended exclusion suitable for players who recognise that gambling has become a significant problem requiring long-term behavioural change.
• Permanent exclusion: A lifelong ban from the cricknex platform. This option is irreversible and is available to any player who requests it. No reactivation will ever be permitted.

What Happens During Self-Exclusion

Upon activation of self-exclusion, your cricknex account is immediately closed to login, wagering, and deposits. Any pending withdrawals of real-money balances will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) in accordance with our standard withdrawal procedures. All marketing communications — including BPL betting promotions, IPL bonus alerts, and seasonal Eid offers — are permanently removed from your profile for the duration of the exclusion. Our system will also flag your account to prevent any attempt to register a new account under the same identity during the exclusion period.

Requesting Self-Exclusion

To request self-exclusion, contact our responsible gaming support team via live chat at any time. State clearly that you wish to self-exclude and specify your preferred duration. Our agent will process the request immediately, confirm the exclusion period, and provide you with a reference number. Self-exclusion requests are handled with complete confidentiality and sensitivity.

Support Resources & Getting Help

Recognising that gambling is causing harm and reaching out for support is one of the most important steps a player can take. cricknex's support team is available 24 hours a day, every day of the year, to help with responsible gaming matters. Conversations about gambling concerns are handled by trained agents and treated with the same confidentiality as any other account interaction.

Professional Counselling and External Resources

For players who feel they need guidance beyond what a gaming platform can provide, professional counselling services offer structured, confidential support. While the landscape of dedicated gambling support services in Bangladesh continues to develop, the following avenues are available to players seeking help:

• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides accessible telephone counselling for individuals experiencing emotional distress, including gambling-related anxiety and financial stress. Calls are confidential.
• Local mental health professionals: Psychiatrists and licensed counsellors at hospitals in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities can provide structured support for compulsive gambling behaviour. Your GP or primary care physician can provide a referral.
• Gamblers Anonymous: An international peer support network with a structured 12-step programme for individuals affected by compulsive gambling. Resources and meeting information are available at the Gamblers Anonymous international website.
• Family support: If a family member's gambling is affecting your household, dedicated support for families of problem gamblers is available through Gam-Anon, the family companion organisation to Gamblers Anonymous.

cricknex does not benefit from players who gamble beyond their means. We actively encourage any player who feels their gaming is no longer in their control to reach out — to us, to a professional, or to someone they trust — as soon as possible. Early intervention makes a significant difference to outcomes.

Protecting Vulnerable Players

cricknex recognises that certain players may be at greater risk of experiencing gambling-related harm. This includes individuals experiencing financial hardship, mental health challenges, a history of addictive behaviour, or personal life crises such as bereavement or job loss. Our platform systems and support team are alert to behavioural indicators that may suggest a player is in a vulnerable position.

How We Identify Vulnerability

Our platform monitoring systems track a range of behavioural signals that may indicate problematic gambling patterns. These include a sudden significant increase in deposit frequency or amounts, a pattern of chasing losses across multiple sessions, rapid escalation of wager sizes relative to account history, and unusually long uninterrupted gaming sessions. When such signals are detected, our responsible gaming team may proactively contact the player to check in and ensure they are aware of the tools available to them.

Our Approach to Vulnerable Player Interactions

• We train our support agents to identify and respond sensitively to indicators of player distress during live chat and email interactions.
• We may apply mandatory cooling-off periods, temporary deposit restrictions, or account reviews on accounts that display high-risk behavioural patterns, even without a player request.
• We do not offer enhanced bonuses, loyalty rewards, or promotional incentives designed to encourage players who have previously set responsible gaming restrictions to increase their spending.
• We maintain a strict 18+ policy and invest in KYC processes specifically to prevent underage individuals from accessing the platform.
• We provide access to a full suite of self-management tools — deposit limits, time-outs, reality checks, and self-exclusion — that any player can activate at any time without needing to provide a justification.

A Note on Gambling and Financial Wellbeing

cricknex strongly advises all players to gamble only with money they can genuinely afford to lose. Gambling should never be used as a means to earn income, repay debts, or resolve financial problems. Set a personal budget for entertainment before each session and treat any winnings as a bonus rather than an expectation. If you find yourself gambling with money earmarked for rent, utilities, food, or other household necessities — for yourself or your family in Bangladesh — please stop and contact our support team or a professional counsellor immediately.